We hope that you find the website easy and straight forward to use. Email or call us if you have any problems.
Many of our items may be too big to fit through your post box. So please make sure someone is there to receive it. We recommend that you get it delivered to your work address if you know that’s where you will be.
We accept payment by Paypal and card payments which are both safe and easy to use. You don’t have to be a member of Paypal to use it.
All products are hand made so may vary slightly in appearance.
Because our products are made to order the lead time can be up to 4 weeks for UK orders, 4-6 weeks for International orders. All UK orders are sent out with Royal Mail first class post. International orders are sent with Royal Mail International Standard.
Shipping is charged at cost, this will appear on your order – details below.
We always use Royal Mail 1st class post for UK orders. If your order comes to £200 or more you get free shipping within the UK, anywhere else we have to charge costs.
1st Class Royal Mail is not trackable. Once the package has been shipped Royal Mail “aims to deliver your letter or packet the next working day, including Saturday.” However this cannot be guaranteed. Shipping costs are as follows:
DUTIES AND TAXES:
Please note any duties and taxes charged at customs when sending overseas, are the buyers responsibility to pay.